Field Operations Executive

Uber Field Operations Executive

Uber | Santacruz - Mumbai

Job Overview

The Uber Field Operations Executive role is a dynamic position that puts you at the heart of driver acquisition in the bustling streets of Santacruz, Mumbai. As part of Uber’s fast‑growing onboarding squad, you will guide new auto and cab partners through every step of registration, from document verification to app installation. The culture is energetic, collaborative, and focused on delivering tangible results while enjoying a competitive salary range of ₹15,000 to ₹39,000. You will experience a streamlined onboarding process, receive continuous mentorship, and have clear pathways to advance within Uber’s field operations hierarchy. Working in Mumbai’s vibrant Santacruz district means you’ll be surrounded by a diverse community of drivers eager to join the platform, offering you ample opportunity to make a measurable impact.

About the Role

Each day as an Uber Field Operations Executive begins with a quick briefing, followed by visits to local hubs such as Juhu, Khar, and Bandra where you meet prospective drivers. Your routine includes verifying licenses, insurance papers, and vehicle fitness certificates, assisting partners with installing the Uber driver app, and answering on‑spot queries. You’ll also coordinate with nearby fleet partners, ensuring that every new registration complies with Uber’s standards. The role demands a blend of field presence and digital fluency, allowing you to build relationships across Santacruz while contributing to Uber’s mission of reliable mobility.

Key Responsibilities

• Conduct face‑to‑face interviews with auto and cab drivers across Santacruz and surrounding neighborhoods.
• Collect, verify, and upload essential documents such as driver’s licence, vehicle registration, and insurance to Uber’s portal.
• Guide partners through the step‑by‑step installation and configuration of the Uber driver app on their smartphones.
• Perform on‑site vehicle inspections to ensure compliance with Uber’s safety and quality benchmarks.
• Maintain a daily log of onboarding activities, updating status reports for the regional operations manager.
• Resolve immediate technical issues that drivers encounter while using the Uber app.
• Collaborate with local fleet owners to streamline bulk onboarding sessions for multiple drivers.
• Educate new partners about Uber’s policies, fare structures, and best practices for passenger service.
• Track and report key performance metrics such as conversion rates and average onboarding time.
• Assist in organizing community outreach events in Mumbai to attract potential drivers.
• Provide feedback to product teams on app usability challenges observed during field work.
• Ensure all onboarding activities adhere to local regulations and Uber’s internal compliance standards.

Benefits

• Quick Hiring – start earning within days of acceptance.
• Earn ₹15,000–₹39,000 per month, with performance‑linked incentives.
• Comprehensive training program covering Uber’s platform and field techniques.
• Opportunities for career progression into senior field management roles.
• Access to continuous learning resources and certification courses.
• Performance bonuses tied to driver acquisition targets.
• Professional environment with supportive teammates and mentors.
• Recognition awards for top‑performing executives each quarter.
• Flexible field schedule allowing you to manage personal commitments.
• Health and wellness perks, including subsidized gym memberships.

Work Location

This position is field‑based, centered in Santacruz, Mumbai. You will spend most of your time moving between busy streets, local markets, and driver gathering points such as the Santacruz railway station and nearby commercial complexes. Travel across the greater Mumbai area is expected, with occasional trips to neighboring suburbs like Andheri and Goregaon to meet fleet partners. The role requires a reliable mode of transport and a willingness to navigate the city’s traffic while representing Uber’s brand.

Eligibility & Requirements

• Minimum 10th Qualification, valid Aadhaar Card, and a personal smartphone.
• Strong verbal communication skills in Hindi and English.
• Comfortable using mobile applications for data entry and verification.
• Ability to work independently and as part of a collaborative field team.
• Willingness to travel extensively across Santacruz and broader Mumbai.
• Positive attitude with a customer‑centric mindset.
• Basic understanding of vehicle documentation and registration processes.
• Reliability and punctuality in meeting daily field targets.
• Proactive problem‑solving abilities when addressing driver concerns.
• Flexibility to adapt to shifting priorities in a fast‑paced environment.

Career Growth

Starting as an Uber Field Operations Executive opens doors to senior supervisory roles, regional onboarding manager positions, and eventually strategic operations leadership. Uber invests heavily in employee development, offering workshops, mentorship programs, and cross‑functional projects that broaden your skill set. As you demonstrate success in driver acquisition and partner satisfaction, you’ll be considered for promotions that come with higher salary brackets and expanded responsibilities, paving the way for a long‑term career within Uber’s expansive ecosystem.

How to Apply

Interested candidates should click the “Apply” button, fill out the short application form, and submit the required documents. Our recruitment team will review your profile and reach out promptly to schedule a brief interview. The process is designed for quick onboarding, allowing you to join the Uber field team in Santacruz without delay. Take the next step toward a rewarding career with Uber and start earning a competitive salary while shaping the future of mobility in Mumbai.