Job Description
Uber Field Coordinator
Uber | Borivali - Mumbai
Job Overview
The Uber Field Coordinator role is a dynamic position that places you at the heart of driver acquisition in the bustling streets of Borivali and greater Mumbai. As a key member of Uber’s Driver/Auto/Vehicle Onboarding team, you will guide new auto and cab partners through every step of registration, from document verification to app installation. The culture at Uber encourages autonomy, collaboration, and a relentless focus on delivering exceptional partner experiences. With a competitive salary range of ₹20,000–₹45,000, you will also benefit from performance‑linked incentives that reward your dedication. The onboarding journey is structured, supportive, and designed to accelerate your professional growth while you help shape the future of urban mobility in Mumbai. Opportunities for advancement are built into the role, allowing you to progress into senior coordination or regional management positions as you master the field operations landscape.
About the Role
Each day as an Uber Field Coordinator begins with a briefing on target zones, followed by on‑the‑ground outreach to prospective drivers in Borivali, Kandivali, and nearby Andheri. You will verify licenses, insurance papers, and vehicle fitness certificates, then walk partners through the Uber driver app, ensuring they are comfortable with navigation, trip acceptance, and earnings dashboards. The position demands a blend of meticulous paperwork handling and personable interaction, as you build trust with fleet owners and independent drivers alike. Your presence in local markets such as Malad and Goregaon will be essential for maintaining Uber’s high standards of safety and service across Mumbai’s diverse neighborhoods.
Key Responsibilities
- Conduct face‑to‑face meetings with auto and cab drivers to explain Uber’s platform benefits and onboarding steps.
- Collect, review, and authenticate driver documents, including driving licences, registration certificates, and insurance policies.
- Assist partners in downloading, installing, and configuring the Uber driver app on their smartphones.
- Coordinate vehicle inspections and ensure compliance with Uber’s safety standards before activation.
- Maintain accurate records of onboarding activities in Uber’s internal CRM system.
- Provide real‑time troubleshooting for app‑related issues encountered by new drivers.
- Organize mini‑workshops in Borivali and surrounding areas to educate drivers on best practices.
- Collaborate with regional operations managers to meet weekly driver acquisition targets.
- Gather feedback from partners and relay insights to product teams for continuous improvement.
- Travel across Mumbai’s suburbs to reach high‑potential driver clusters and fleet operators.
- Monitor and report on key performance metrics such as activation rates and driver satisfaction scores.
- Support senior coordinators during peak onboarding campaigns and special events.
Benefits
- Attractive Joining Bonus that boosts your first‑month earnings.
- Weekly Incentives tied to the number of drivers successfully onboarded.
- Base Salary ranging from ₹20,000 to ₹45,000 per month, paid on time.
- Clear growth trajectory with opportunities to move into senior field roles.
- Comprehensive training program covering Uber policies, app usage, and customer interaction.
- Continuous learning through workshops, webinars, and on‑the‑job coaching.
- Performance‑based bonuses that recognize top‑performing coordinators.
- Professional environment that values teamwork, integrity, and innovation.
- Regular recognition events celebrating achievements across the Borivali team.
- Access to Uber’s internal knowledge base and mentorship from experienced managers.
Work Location
This is a field‑oriented position based in Borivali, a vibrant suburb of Mumbai. You will spend most of your time outside the office, moving between driver hubs, local garages, and community centers. Travel across the western corridor of Mumbai—including Andheri, Malad, and Goregaon—is essential to meet partners where they operate. While the role is anchored in Borivali, occasional trips to central Mumbai or the airport may be required for special onboarding drives or training sessions. A reliable smartphone and a willingness to navigate busy streets are key to succeeding in this mobile environment.
Eligibility & Requirements
- Minimum educational qualification of 10th Pass.
- Valid Aadhaar Card is mandatory for identity verification.
- Own a functional smartphone compatible with the Uber driver app.
- Excellent verbal communication skills in Hindi and English.
- Proven ability to work independently and as part of a field team.
- Comfortable with frequent travel across Borivali and the wider Mumbai region.
- Strong organizational skills for handling documents and data entry.
- Positive attitude towards problem‑solving and assisting partners.
- Flexibility to adapt to shifting priorities during high‑demand periods.
- Basic understanding of vehicle registration and insurance processes.
Career Growth
Uber invests heavily in the professional development of its field staff. Starting as a Field Coordinator, you can advance to Senior Coordinator, then to Area Operations Lead, overseeing multiple districts within Mumbai. The company offers leadership workshops, certification courses, and cross‑functional projects that broaden your skill set. Long‑term, high‑performing coordinators may transition into regional management or strategic roles within Uber’s global operations network, turning field experience into executive potential.
How to Apply
Interested candidates should click the “Apply” button, fill out the short application form, and attach a copy of their Aadhaar and a recent photograph. Our recruitment team will review your submission and reach out within two business days to schedule a brief interview. The process is streamlined for quick onboarding, allowing you to join the Uber team in Borivali without delay. Take the next step toward a rewarding career with Uber, where your efforts directly shape the mobility landscape of Mumbai.