Field Support Executive

Field Support Executive - Uber

Uber | Andheri - Mumbai

Job Overview

The Field Support Executive role at Uber is a dynamic position that puts you at the heart of driver acquisition in the bustling streets of Andheri, Mumbai. As a member of Uber’s Driver/Auto/Vehicle Onboarding team, you will guide prospective cab and auto partners through every step of registration, from document verification to app installation. The culture at Uber encourages autonomy, collaboration, and a relentless focus on delivering exceptional partner experiences. With a competitive salary ranging from ₹18,000 to ₹42,000, you will also benefit from performance‑based rewards that recognize your impact. The onboarding journey is structured, supportive, and designed to accelerate your professional growth while you help expand Uber’s presence across Mumbai’s diverse neighborhoods. Long‑term career pathways are built into the role, offering clear steps toward senior field operations positions.

About the Role

Each day as a Field Support Executive for Uber, you will patrol high‑traffic zones such as Andheri East, Versova, and the nearby commercial corridors of Jogeshwari. Your routine includes meeting aspiring drivers, collecting registration paperwork, confirming vehicle eligibility, and walking them through the Uber driver app. You will also troubleshoot common technical issues on smartphones, arrange on‑site verification, and act as the primary point of contact for new partners. By operating across Andheri and the wider Mumbai metropolitan area, you become a trusted liaison between Uber and its growing fleet of drivers.

Key Responsibilities

• Approach potential auto and cab drivers in Andheri and surrounding districts to introduce Uber’s platform.
• Collect, review, and validate essential documents such as driver licences, vehicle registration, and insurance papers.
• Assist partners in downloading, installing, and configuring the Uber driver app on their smartphones.
• Conduct on‑site vehicle inspections to ensure compliance with Uber’s safety standards.
• Provide real‑time support for technical glitches encountered during the onboarding process.
• Maintain accurate records of each onboarding interaction in Uber’s field management system.
• Coordinate with regional operations managers to align daily targets with broader Uber growth objectives.
• Organize mini‑workshops in Andheri marketplaces to educate drivers about earnings potential and best practices.
• Follow up with newly onboarded partners to confirm successful first trips and gather feedback.
• Identify and report recurring challenges faced by drivers, proposing improvements to Uber’s onboarding workflow.
• Travel across Mumbai’s western suburbs to reach high‑potential driver clusters.
• Represent Uber at local community events, building brand trust and visibility.

Benefits

• Performance Rewards that boost your earnings beyond the base salary.
• Competitive Salary ₹18,000–₹42,000 per month, paid promptly.
• Clear growth trajectory with opportunities to move into senior field leadership.
• Comprehensive training program covering Uber’s technology stack and partner engagement.
• Continuous learning resources, including webinars and on‑the‑job coaching.
• Performance Incentives tied to driver acquisition targets.
• Professional environment that values initiative and accountability.
• Recognition programs celebrating top field performers each quarter.
• Health and wellness allowances to support a balanced lifestyle.
• Access to Uber’s employee assistance services for personal and professional support.

Work Location

This is a field‑based position centered in Andheri, Mumbai. You will spend most of your time on the streets, moving between busy intersections, local markets, and transport hubs. Travel within the Andheri region and occasional trips to neighboring business districts such as Powai, Bandra, and Goregaon are part of the daily routine. The role demands a flexible schedule to match driver availability, ensuring you can meet partners wherever they operate across Mumbai.

Eligibility & Requirements

• Minimum education: 10th Pass.
• Valid Aadhaar Card for identity verification.
• Active smartphone with internet connectivity.
• Strong verbal communication skills in Hindi and English.
• Comfortable using mobile applications for data entry and navigation.
• Ability to work independently while collaborating with the Uber field team.
• Willingness to travel extensively across Andheri and greater Mumbai.
• Positive attitude, problem‑solving mindset, and customer‑centric approach.
• Reliability in meeting daily targets and reporting metrics accurately.
• Flexibility to adapt to shifting priorities in a fast‑paced environment.

Career Growth

Starting as a Field Support Executive, you can advance to Senior Field Coordinator, then to Regional Operations Manager within Uber’s expansive network. The company invests heavily in upskilling, offering certifications and mentorship that prepare you for leadership roles. Over time, high‑performing executives may transition into strategic planning or partner development positions, securing a long‑term career path that grows alongside Uber’s expansion in Mumbai and beyond.

How to Apply

To join Uber as a Field Support Executive, simply click the apply button, fill in your personal details, and submit your resume. Our recruitment team will review your information and reach out promptly to schedule a brief interview. The process is straightforward, and successful candidates can expect a quick onboarding, allowing you to start earning in Andheri within weeks. Take the next step toward a rewarding career with Uber today.