Field Support Executive

Field Support Executive - Uber

Uber | Jayanagar - Bangalore

Job Overview

The Field Support Executive role at Uber is a dynamic position that blends on‑the‑ground interaction with strategic driver acquisition. Based in the bustling neighbourhood of Jayanagar, you will be the face of Uber as you guide new auto and cab partners through the registration journey. The culture at Uber encourages curiosity, autonomy, and a relentless focus on delivering value to partners. With a clear earning structure ranging from ₹18,000 to ₹42,000, the position rewards high performers through performance incentives. The onboarding workflow includes document verification, app installation, and hands‑on assistance at local hubs across Bangalore. As you master these processes, a clear pathway to senior field leadership becomes visible, allowing you to grow alongside Uber’s expanding mobility ecosystem.

About the Role

Each day as a Field Support Executive, you will traverse the streets of Jayanagar and surrounding districts such as Koramangala and HSR Layout, meeting prospective drivers at their homes or at popular gathering spots. Your routine will involve checking licences, insurance papers, and vehicle fitness certificates, then walking partners through the Uber driver app on their smartphones. You’ll also coordinate with local fleet operators, answer on‑site queries, and ensure every new partner leaves with a fully functional Uber profile. The role demands a blend of meticulous attention to detail and a friendly, persuasive demeanor, all while representing Uber’s brand in the heart of Bangalore.

Key Responsibilities

• Conduct face‑to‑face verification of driver licences, vehicle registration, and insurance documents for Uber’s auto and cab partners.
• Guide new drivers through the step‑by‑step installation and configuration of the Uber driver app on their active smartphones.
• Maintain a daily log of onboarding activities, ensuring accurate data entry into Uber’s internal systems.
• Collaborate with local fleet managers in Jayanagar to schedule group onboarding sessions.
• Provide real‑time troubleshooting for technical issues that arise during the registration process.
• Assist drivers in understanding Uber’s pricing, safety standards, and service expectations.
• Travel across Bangalore neighborhoods to reach drivers who prefer on‑site support.
• Collect feedback from newly onboarded partners and relay insights to Uber’s operations team.
• Monitor compliance with Uber’s policy guidelines and report any discrepancies.
• Participate in weekly field briefings to share best practices and performance metrics.
• Support promotional events in Jayanagar that aim to attract additional drivers to the Uber platform.
• Ensure that each onboarding interaction reflects Uber’s commitment to professionalism and safety.

Benefits

• Performance Rewards tied directly to the number of drivers successfully onboarded.
• Competitive salary ranging from ₹18,000 to ₹42,000 per month.
• Clear growth trajectory with opportunities to move into senior field management.
• Comprehensive training program covering Uber’s technology stack and partner engagement techniques.
• Continuous learning workshops focused on communication, negotiation, and data handling.
• Monthly performance incentives that boost earnings beyond the base salary.
• Professional environment that values initiative and accountability.
• Recognition programs that celebrate top‑performing Field Support Executives.
• Access to Uber’s internal knowledge base and mentorship from experienced leaders.
• Health and wellness perks aligned with Uber’s employee wellbeing initiatives.

Work Location

This is a field‑based assignment centered in Jayanagar, with regular travel throughout Bangalore’s commercial corridors. You will spend most of your time outdoors, meeting drivers at their homes, local garages, and popular market areas. Proximity to key business districts such as MG Road, Whitefield, and Electronic City means you’ll experience a diverse range of partner environments. Flexibility to move between neighborhoods is essential, as the role requires you to be present wherever Uber’s driver acquisition efforts are focused.

Eligibility & Requirements

• Minimum education: 10th Pass.
• Valid Aadhaar Card for identity verification.
• Active smartphone capable of running the Uber driver app.
• Strong verbal communication skills in English and Kannada.
• Comfortable using mobile applications for data entry and navigation.
• Team‑oriented mindset with the ability to collaborate with regional Uber staff.
• Willingness to travel across Jayanagar and broader Bangalore for on‑site support.
• Positive attitude, problem‑solving orientation, and a customer‑first approach.
• Ability to handle multiple onboarding sessions simultaneously.
• Reliability and punctuality in meeting daily field targets.

Career Growth

Starting as a Field Support Executive, you can advance to Senior Field Coordinator, then to Regional Operations Manager, overseeing larger territories and larger driver fleets. Uber invests heavily in internal mobility, offering leadership workshops, certification courses, and cross‑functional projects that broaden your skill set. Long‑term, you could transition into strategic roles within Uber’s mobility division, shaping policy and expansion plans for the entire Bangalore market.

How to Apply

To join Uber as a Field Support Executive, simply click the apply button, fill in your personal details, and upload the required documents. Our recruitment team will review your submission and reach out promptly to schedule a brief interview. The process is streamlined for quick onboarding, allowing you to start contributing to Uber’s driver network in Jayanagar and beyond within weeks. Take the next step toward a rewarding career with Uber, where your efforts directly influence the mobility landscape of Bangalore.